Masseys Reviews

I very delivery because the was not being deliveried to address on file and I wanted to make sure my wpuld be deliveried to the correct address. Thank you do much

I just want to know where my order is I placed on October 3 for Jimmy choo. I never got a reply trying to get ahold of someone os impossible!good luck finding infp

Not sure what happened. It must have been a mistake!

So much has been happening. I just lost my dad and my sister wanted to return her item.

I'm sorry if we hit the wrong button. Terree LaBar!

I got great customer service.The person was very polite. He was able to find my account fast and help me pay off my bill.

If I paid $100 on July 2 why in the *** do I have another payment July 20 and I paid a payment two weeks before then I paid a lot of June 15 another hundred dollars so Im making monthly payments. Why do I have to pay twice? It should do next month.

Not Since were very limited in writing what has gone wrong. I must say that the customer service department is HORRIBLE.. if youre going to hire from out of the country, please TRAIN YOUR STAFF PROPERLY..they dont understand a word you say though its been explained several times and still, they make the same mistake again..

No me aceptan mi pedido y me piden un pago. No sé por qué no baja mi deuda si todos los meses mando a pagar. Además, no he recibido los créditos de las cosas que he devuelto.

Wanted to talk to a human, not a machine, really a hundred characters ugh, this is ridiculous!!! Why do I have to do this?

I just need to talk to a person, not a machine,not a answering service. Im going to have a late payment, I can't pay anything till the 24th of this month!

Understand? Blah blah blah

No puedo hacer pedido porque según ustedes no tengo crédito. Yo debería tener crédito porque he devuelto algunas cosas.

I Was Simply Trying To Determine If There Is A Grace Period After A Past Due Date for Bill Payment, But Only Being Able To Finally Reach An AI Proved To Be A Dismal Experience.

I have literally been on hold for over one hour with this company. Im simply trying to change the color of a pair of shoes if they dont answer, Im going to need to find out how to cancel the entire order which I also cant get any informat

I just needed to let Masseys know I had to return a pair of shoes. They were beautiful and the right size, but I just couldn't wear them. Heals are too high for me.

After several attempts to make my payment on time I gave up. Developing an account abd a password is not what I wanted to do.

Then there was only the opportunity to "chat" my problem with no results. I will use the POSTAL mail from now on.

J Taylor

This company is an unbelievable nightmare to deal with. I placed an order; the style of slippers I wanted was out of stock - no big deal.

They left a voicemail to tell me this and to ask if I wanted to choose another style. I called back - two days, four different calls, five customer service representatives/managers, and a total of more than four hours of my life that I will not get back (between being on hold and actually dealing with the incompetents they have working for them), later, I finally just said, "For the love of God, just refund my money." I can't begin to describe the ridiculousness of the conversations I was forced to have because customer service lacked both the ability to perform the simplest tasks and basic comprehension skills.

It's anyone's guess whether I will actually receive my money back. What is a given is that I will never, EVER order from this disaster of a company again.

I had large yellow patches of dead grass in my front yard.

I thought that the dead grass was due to a problem with my irrigation system.

Since I was trying to sell my house, this was of major concern.

Turns out I had chinch bugs.

Despite having a maintenance contract with Masseys since 2017, I had to fight to get them to come kill the bugs.

They came once and then didn't come back for a month. I

I called and complained, I called again and complained, over and over.

Finally, they came and sprayed again, and finally a third time. But only after I called AGAIN.

I spoke to Tom, a manager, in New Smyrna who assured me that they would get the problem fixed. He then disappeared, refusing to return my calls.

Finally, I called and asked to speak to Tom's boss. (I believe that his name is Eric, but this might not be right.) Anyway, he called me back and things started to happen.

The front yard has been re-sodded and it looking pretty good.

Why did this happen this way? What lousy customer service!

I have moved into a condo and won't have to deal with these people anymore.

They have lousy customer satisfaction online, and I am adding mine to it.