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Contact Masseys Customer Service

How to Reach a Person at Masseys

Verified Contact Information

Toll-Free Number:

  • 1-866-229-2316
Call Now
Send Message

Customer Service:

service@masseys.com

Legal:

privacy@masoncompaniesinc.com
Privacy Inquiries
legaldept@masoncompaniesinc.com

Masseys Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Masseys Phone Number
1 (866) 229-2316
Average Hold Time
00:00:19
Average Calls duration
4 minutes
Most Popular Masseys Email Address
service@masseys.com
Masseys Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (34% reported full resolution)
View full overview

How to Contact Masseys Customer Service?

The Masseys customer service phone number is (866) 229-2316 for US customers. They are available to take your call 24/7, so you can get in touch with them at any time of the day or night. Their response time can vary, depending on the complexity and nature of your inquiry, but Masseys strives to respond to all calls as quickly as possible. This is part of their commitment to providing excellent customer service.

Whether you need to discuss a recent order, have a question about a product, or want to provide feedback on their service, you can call Masseys at the above number.

The Masseys corporate office is located at 1251 1st Avenue, Chippewa Falls, WI 54729, United States. If you need to send a formal letter or document to company, this is the address you should use.

Please note that this address is for correspondence only, and it is not a retail location. If you're looking to buy Masseys products in person, you should visit one of their retail locations or shop on the official site. Before visiting, check the Masseys hours to ensure the store is open.

To contact Masseys via their website, you need to visit the official site and locate the "Customer Service" or "Contact Us" page. On this page, you'll find an online form that you can fill out with your inquiry or issue.

Once you have filled out the form, click "Submit" to send it to the Masseys customer service team. They aim to respond to all inquiries as quickly as possible, but please note that response times can vary depending on the nature of your query.

PissedConsumer Club

Contact Information

Masseys Website:

Masseys Help Center:

Corporate Office Address:

Mason Companies, Inc.
1251 1st Ave.
Chippewa Falls, Wisconsin 54729
United States

Other Info (opening hours):

Hours:

Daily: 6 a.m. - Midnight (CST)


Returns and Exchange

1356 Williams Street

Chippewa Falls, WI 54729

More contact details

How Customers Rate Masseys Support?

4.7 / 5
Good

Based on 1.2K calls to Masseys customer support through PissedConsumer.com and 7 survey responses.

Total Calls
1.2K
Avg Call Duration
03:31
Issues Resolved
34%

Why Customers Call Masseys?

Top Reasons of Customers Calls

  • Payments and Charges 40%
  • Request for Information 18%
  • Customer Inquiries & Issues 17%
  • Shipping and Delivery 8%
  • Return/ Replace 6%
  • Account 5%
  • Product/ Service 2%
  • Activation/ Cancellation 2%
  • Staff <1%
  • Refund <1%
  • Employment <1%
  • Cards <1%
  • Questions About an Order <1%

Payments and Charges

40%
  • "Want to make a payment"
  • "payment"
  • "Make payment"

Request for Information

18%
  • "Want to know if I have a account"
  • "You are requesting a payment and I have not received any merchandise"
  • "Question about catalog item"

Customer Inquiries & Issues

17%
  • "What's going on with my perfume Order no. 10191****"
  • "Place a order"
  • "Would like to order catoalog"

Shipping and Delivery

8%
  • "Need a bigger size"
  • "Package slow"
  • "Package left at wrong home.pic of Package not my home"

Return/ Replace

6%
  • "I returned a sweater that was way too big & I want to know if it has been received & how much I know owe bc it was for a refund."
  • "Want to change my due date"
  • "Return"

Account

5%
  • "To set new password"
  • "Account"
  • "To pay my account"

Product/ Service

2%
  • "Complaint"
  • "I very recently purchased a ring from you and the stones are falling out i have only worn it a few times??"
  • "did not order anything from this company and I do not live in Maryland"

Activation/ Cancellation

2%
  • "Cancel order due to sent to wrong address"
  • "Cancel catalog"
  • "Find why my order was cancelled January 26"

Staff

<1%
  • "Customer service"
  • "customer service to help with payment"

Refund

<1%
  • "Refund on some money"
  • "I want a refund"
  • "Want to know when i will get my refund"

Employment

<1%
  • "Pay off bill"

Cards

<1%
  • "I want to delete the credit cards on my payment"
  • "Cant find my credit card to make a payment"
  • "New card information"

Questions About an Order

<1%
  • "Order"
  • "My order"
  • "Orders"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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